Secure Insight Department Contacts
- ⇨ Include Secure Insight Registration # in every email subject line
- ⇨ Registration updates require verification
- ⇨ To avoid delays, email only the appropriate department
Technical Assistance
Support@secureinsight.com
- Lender User technical questions
- Closing Agent technical questions
- Requests involving multiple departments listed below
Insurance Records
Renewal@secureinsight.com
- Errors & Omissions (E & O) / Professional Liability Insurance
- Fidelity Bond
- Cyber Liability Insurance
Or - Secure Portal for Uploading Evidence of Insurance(s):
https://ca.secureinsight.com/user/login
Bank Account Changes
AccountUpdate@secureinsight.com
- Bank Account / Wiring Instruction Updates
Or - Secure Portal for Uploading Wiring Instructions:
https://ca.secureinsight.com/user/login
Verification Status
ClosingAgentStatus@secureinsight.com
- Lender Users only (Closing Agents should contact support@secureinsight.com)
- For registrations in “Verification In Process” status
- Allow 3 business days from submission before requesting a status
- Requests made before 3 days may be subject to a Rush Fee (Internal Administrator approval required)
- Do not copy Closing Agents, Brokers are other third parties to this inbox
- Secure Insight will respond directly to the Lender User
Business & Professional Licensing
License@secureinsight.com
- Business or Individual professional licensing updates
- Licensing questions
- All National Title Producer registration requests & profile updates
Profile Changes
QualityControl@secureinsight.com
- Company Name
- Closing Agent Name
- Company Address
- Other profile information
Secure Insight
Telephone: 877-758-7878
E-Fax: 888-908-6194