CASE Display Information | Secure Insight

CASE Field	Display Values
Secure Insight Status	Processing Status – Possible values are: Application In Process – Closing Agent is still working on their application and it has not been submitted for vetting to begin Agent Failed to Complete – Closing Agent has not completed and submitted their application and it is over 3 days old Verification In Process – Application submitted to Secure Insight and vetting is in process Complete – Vetting process and analysis is complete and the applicant has received a risk rating Incomplete – No Data Verified – Closing Agent has completed and submitted the initial application but failed to provide additional information required to complete the vetting process and receive a risk rating Suspended – Closing Agent’s registration has been suspended, please see the reason code listed for more information Failed To Renew – Closing Agent has chosen not to renew their annual registration. Lender promo code not valid for renewals; just initial registrations Withdrawn – Closing Agent has requested their application be withdrawn, no risk rating or monitoring is provided on "Withdrawn" applicants Insurance Update Pending – E&O Insurance and/or Fidelity Bond has been submitted by Closing Agent for verification and processing
Watch Status	Watch / exclusionary list – Does agent appear on any known watch list including Secure Insight’s internal lists; Possible values are Yes or No; If Yes, see Watch Source for related information
Risk Rating	Risk Rating assigned to applicant by Secure Insight – Possible values are: TBD – Closing Agent needs to finish application and submit. Status will display as Application In Process (<3 days old) or Agent Failed to Complete (>3 days old) Low – No flags of significance Low Expired E & O – No flags of significance however evidence of Errors & Omissions insurance needs to be updated with Secure Insight Low Expired Fidelity Bond – No flags of significance however evidence of Fidelity Bond needs to be updated with Secure Insight Low Expired E & O & Fidelity Bond – No flags of significance however evidence of E & O insurance and Fidelity Bond needs to be updated with Secure Insight Caution – Either on an industry watch list or Secure Insight has found red flags of medium significance High – Either on government or licensing authority exclusionary list or Secure Insight has found significant red flags Not Rated – Application Withdrawn, Application in Process, Incomplete, Suspended or Failed to Renew at Annual QC.
Business Name	Legal Entity Name
Business Address	Address of the Legal Entity
Business Phone	Business Phone Number
Professional Liability Insurance Limit	Per occurrence limit – Provided by closing agent and verified by Secure Insight
Fidelity Insurance Limit	Per occurrence limit – Provided by closing agent and verified by Secure Insight
Next Expiration Date	Chronologically the next date of expiration for Liability Insurance or Fidelity Bond Coverage and Licenses. If this date has passed, the Risk Rating will still display and also include which item will be expiring until the registrant provides proof of this item being renewed. While some licenses are perpetual, and do not expire, an expiration date may be displayed to trigger an internal license review.
Licenses	Professional licenses relative to mortgage closings (Attorney, Notary, Title Agent/Agency, Escrow Agent/Company, LPO, Abstractor) provided by closing agent and verified by Secure Insight . If a license is not found ask the applicant to send proof of licensure to Secure Insight.
ABA Number	Bank transit routing number – Provided by closing agent and verified by Secure Insight
Account Number	Trust or escrow account number – Provided by closing agent and verified by Secure Insight
Secure Insight Registration Expiration Date	The date the closing agent’s registration with Secure Insight expires and/or the date of a full file quality control review.
Role	The closing Role(s) the applicant is eligible for based on Secure Insight's analysis; possible Role values are: TBD – This status is the default until Secure Insight has processed and analyzed the agent Funding and Docs- Is an authorized signer on the trust/escrow account and can notarize documents Authorized Signer – Signatory on the trust/escrow account but cannot perform notarization responsibilities Funding Only – Has authority to direct and disburse funds but is not a signer on the trust/escrow account and cannot perform notarization responsibilities Disbursement Authority and Docs - Is authorized to disburse funds from the trust/escrow account and can notarize documents Docs and Witnessing – Has authority to notarize documents, is not a signatory and does not have the authority to direct and disburse funds No Role – Cannot perform funding or document handling/notarization responsibilities in any capacity Not Provided - Limited Vetting – unable to determine as no authorization/verification form received from Closing Agent and Banking Institution. Entity Vetted – Due to National Title Underwriter status, no role will be displayed for the individual.
Watch Source	If Watch Status is "Yes" the source category is one of the following: Government - Government Licensing Authority or Watch Lists Industry Watch Lists - Watch list provided by an industry source Secure Insight Watch List - A result of derogatory information found through our vetting process This is not to be confused with any lender’s Investor Watch/Exclusionary Lists
Secure Insight Reason Code	Additional helpful information on the individual or company’s registration. See Secure Insight Reason Code list
Vetting Levels	Full - Complete verification of both the Company and the Individual since the application is 100% completed Partial - Complete verification of the Company; scaled-down version of vetting for the Individual since NPPI (DOB, home address & last four of SS#) not provided by the Closing Agent upon application. National Title Producer – Modified verification of information of their Direct Managed Offices. For cooperating NTP’s, trust account information will display – ABA and/or Account’s; for uncooperating NTP’s, trust account information will not display. CLICK HERE for a detailed explanation. Demotech Financial Stability Rating® (FSR) – An independent assessment of an insurance company's financial stability based on their ability to meet ongoing insurance policy obligations, regardless of general economic conditions. Visit: Demotech Limited – Modified verification of minimal company information provided by a Lender or 3rd party. The Risk Rating will display as “Not Rated.” Lenders can click the INVITE TO REGISTER button to request the Closing Agent apply with Secure Insight (it will pre-populate their application with general company information already in the database).
Designations & Certifications	The ALTA National Title Professional designation (NTP) is designed to recognize land title professionals who demonstrate the knowledge, experience, and dedication essential to the safe and efficient transfer of real property. Note: This is not to be confused with the ALTA Member ID number. (SI verified) A TruePay™ Wire Verification - Electronic payment (Wire or ACH) verification tool for closing disbursements and mortgage payoffs. The Certified Mortgage Banker (CMB) designation is the industry standard of professional success. It symbolizes respect, credibility, ethics, and achievement within real estate finance. Earning a CMB instantly places professionals at the top of our dynamic industry. (Closing Agent attestation) The My Professional Educator (MPE) designation is awarded to credentialed Attorneys, Title Agents, Escrow Officers, and Notaries performing settlement service for the mortgage industry. (SI updates each time a Closing Agent is certified)
ALTA ID	The American Land Title Association’s assignment of a unique seven-digit number to title agents and real estate attorneys listed in their registry to confirm identity and contact information.

Sample Scenarios:

Secure Insight Status	Risk Rating	What else should I look for on the Record?	What this means	What are the next Steps for the Lender?	What are the next Steps for Closing Agent?	What if ?
Application In Process	TBD	Do not use any data on the record until Status = Complete	Closing Agent is still working on their application and it has not been submitted to SI yet for vetting to begin	Advise the Closing Agent to log back in to our website and complete their registration. Pend to re-check CASE or check the Lender's Agents List to see if they have registered	Log back in to our website and complete their registration	If the Closing Agent does not remember their log-in credentials have them contact Customer Service at 877-758-7878 or email support@secureinsight.com and we will re-set their PW
Agent Failed To Complete	TBD	Do not use any data on the record until Status = Complete	The Closing Agent started an application over 3 days ago and failed to complete for submission	Advise the Closing Agent to log back in to our website and complete their registration. Pend to re-check CASE or check the Lender's Agents List to see if they have registered	Log back in to our website and complete their registration	If the Closing Agent does not remember their log-in credentials have them contact Customer Service at 877-758-7878 or email support@secureinsight.com
Verification In Process	Not Rated	Do not use any data on the record until Status = Complete	Application has been submitted to Secure Insight and vetting is in process. Vetting is typically 7 to 10 business days depending upon responses from the Closing Agent, Bank, and Insurance Co.	Check the system 7 -10 days from application submission. If you are getting close to the closing date, advise your CASE System Administrator to contact SI with the closing date to expedite	Make sure you have: 1) uploaded all Wiring Instructions to the system that you are an authorized signer/disburser on 2)Sent the Verification Forms to the Bank and Insurance Co to complete and return to SI (If Applicable) 3) Promptly answered all questions from SI (If Applicable)	If you need the current status of a registration contact your SI CASE System Administrator and they will contact SI for status update. If there is a 109 reason code – the Closing Agent has re-submitted their application (from Incomplete status) to SI for processing
Failed To Renew	Not Rated	Do not use any data on the record until Status = Complete	Closing Agent was not sponsored by a lender upon original registration.	Lender should advise the Closing Agent there may be an annual renewal fee to SI	The Closing Agent should contact SI Customer Service at 877-758-7878 or email support@secureinsight.com	The Closing Agent typically cannot use the lender promo code.
Incomplete	Not Rated	Do not use any data on the record until Status = Complete	Closing Agent submitted registration but failed to provide all required documents (Reason Code 105 will display)	The Closing Agent should contact Customer Service at 877-758-7878 or email support@secureinsight.com	The Closing Agent should contact SI Customer Service at 877-758-7878 or email support@secureinsight.com	Reason code may display to explain reason for Incomplete status.